Customer Care: firstname.lastname@example.org
Operating hours: Monday to Friday - 9am-5pm
RETURNS WILL BE ACCEPTED WITHIN 30 DAYS OF DELIVERY. RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT, UNWORN, UNDAMAGED, SALABLE WITH ORIGINAL TAGS AND PACKAGING. RETURNED MERCHANDISE WILL BE SHIPPED BACK AT YOUR EXPENSE AND IS SUBJECT TO A 10% RESTOCKING FEE.
LIMITED RELEASE OR MARKED-DOWN SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS.
There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are only granted by a HIDDEN VISIONS CO team member and are subject to stock availability.
Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.
If you believe that an item you have received from HIDDEN VISIONS CO is faulty, not of acceptable quality or unsafe, please email email@example.com with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item
Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.
Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.
*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.
SHIPPING AND HANDLING
|Adelaide||1 to 3 business days|
|Albury||1 to 2 business days|
|Bendigo||1 to 4 business days|
|Brisbane||Same or next business day|
|Bundaberg||1 to 2 business days|
|Cairns||1 to 3 business days|
|Canberra||1 to 2 business days|
|Central Coast||1 to 2 business days|
|Coffs Harbour||1 to 2 business days|
|Darwin||3 to 5 business days|
|Geelong||1 to 3 business days|
|Gold Coast||Same or next business day|
|Hobart||3 to 7 business days|
|Launceston||3 to 7 business days|
|Mackay||1 to 2 business days|
|Maryborough||1 to 2 business days|
|Melbourne||2 to 3 business days|
|Newcastle||1 to 2 business days|
|Northern Rivers||1 to 2 business days|
|Perth||7 to 10 business days|
|Port Macquarie||1 to 2 business days|
|Rockhampton||1 to 2 business days|
|Sunshine Coast||1 to 2 business days|
|Sydney||1 to 2 business days|
|Toowoomba||Same or next business day|
|Townsville||1 to 3 business days|
Rest of world:
*All packages are shipped through courier service SENDLE