Delivery, Refunds and Returns

Customer Care: askhiddenvisions@gmail.com

Operating hours: Monday to Friday - 9am-5pm

RETURNS:

RETURNS WILL BE ACCEPTED WITHIN 30 DAYS OF DELIVERY. RETURNED MERCHANDISE MUST BE IN THE SAME CONDITION AS WHEN YOU RECEIVED IT, UNWORN, UNDAMAGED, SALABLE WITH ORIGINAL TAGS AND PACKAGING. RETURNED MERCHANDISE WILL BE SHIPPED BACK AT YOUR EXPENSE AND IS SUBJECT TO A 10% RESTOCKING FEE. 
LIMITED RELEASE OR MARKED-DOWN SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS.

SALE ITEMS:

There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are only granted by a HIDDEN VISIONS CO team member and are subject to stock availability.

DAMAGED GOODS:

Although a lot of care is made with the production and design of our products, we always want you to be happy with your purchase.

If you believe that an item you have received from HIDDEN VISIONS CO is faulty, not of acceptable quality or unsafe, please email askhiddenvisions@gmail.com with this information:
- Photos that clearly show what you believe to be faulty about the product
- Proof of purchase of the item

Any unclear photos and/or a proof of purchase that does not clearly show the date and the location of purchase will not be accepted.

Once we have received this information we will then process your request as quickly as possible to determine whether the product is faulty.


*Please note that not all issues are faults of the product. Some instances can be caused by general usage of the product or if the product has not been handled in accordance with the care instructions - and as a result, may not be determined as faulty.

SHIPPING AND HANDLING

Domestic:

Standard Shipping
0.0 kg – 5.0 kg
$15.00
Heavy Goods Shipping
5.0 kg – 20.0 kg
$30.00
Adelaide 1 to 3 business days
Albury 1 to 2 business days
Bendigo 1 to 4 business days
Brisbane Same or next business day
Bundaberg 1 to 2 business days
Cairns 1 to 3 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 1 to 2 business days
Darwin 3 to 5 business days
Geelong 1 to 3 business days
Gold Coast Same or next business day
Hobart 3 to 7 business days
Launceston 3 to 7 business days
Mackay 1 to 2 business days
Maryborough 1 to 2 business days
Melbourne 2 to 3 business days
Newcastle 1 to 2 business days
Northern Rivers 1 to 2 business days
Perth 7 to 10 business days
Port Macquarie 1 to 2 business days
Rockhampton 1 to 2 business days
Sunshine Coast 1 to 2 business days
Sydney 1 to 2 business days
Toowoomba Same or next business day
Townsville 1 to 3 business days

Rest of world:

International Shipping - Zone 1 - New Zealand | 4-6 working days
0.0 kg – 2.0 kg
$35.00
International Shipping - Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
0.0 kg – 2.0 kg
$65.00
International Shipping - Zone 3 - Rest of the world | 10-15 working days
0.0 kg – 2.0 kg
$85.00

 

*All packages are shipped through courier service SENDLE